In the Netherlands and Belgium, good quality of water has become increasingly scarce. Action was taken and a project was initiated with the objective of conserving water quality and increasing water use efficiency in agriculture. The case illustrates the importance of involving farmers and other water users initially, so that they feel a sense of responsibility and motivation to introduce new approaches.
In Bolivia, shifts towards the privatisation of water supply and sewage services caused strong dissatisfaction, resulting in the eruption of social conflict. Because of the severe dissatisfaction, action was taken to cancel the previous agreements and instead launch a forum where government representatives, social organizations, the private sector and municipalities participate to formulate of a new policy. This case illustrates the crucial importance of rooting policies with the public.